Patient Policies

Heidelberger Integrative Health & Medicine is a specialty practice focused on chronic care and long-term wellness. We do not provide primary care, urgent care, or emergency medical services. Patients are encouraged to maintain a relationship with a primary care provider for routine medical needs, vaccinations, screenings, and acute or urgent health concerns.

While our practice primarily follows a membership-based model, individual appointments are also available for those who prefer a one-time visit. Single-visit appointments are billed at $500 per hour.

A non-refundable $100 booking deposit is required to reserve your appointment and will be applied toward the total cost of your visit.

*Please note: Lab tests and diagnostic services are billed separately and are not included in consultation fees. All booking deposits are non-refundable.

Ready to get started? Schedule your appointment today and take the first step toward the healthiest version of yourself!

To ensure the quality and continuity of care, medical advice or consultation provided through the patient portal is subject to a fee. Messages that require clinical decision-making, assessment, or personalized treatment guidance will be billed starting at $30.

We are a cash-based practice and do not bill insurance. However, we gladly accept:

• Cash/Credit
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA) 

A detailed receipt (superbill) can be provided upon request for you to submit to your insurance provider, if applicable.

Priyanki is certified to practice only in Pennsylvania. Care is available to Pennsylvania residents and to clients who live outside the state but are willing to travel to Pennsylvania for their appointments. Pennsylvania residency is not required.

• New Patient Consultations / Initial Assessments: At least 48 business hours’ notice is required to cancel or reschedule.
• Follow-Up Appointments: At least 24 business hours’ notice is required to cancel or reschedule.
• If an appointment is canceled or rescheduled without the required notice, or the patient fails to appear, 50% of the appointment cost will be charged to the payment method on file.
• Appointments may be rescheduled without penalty when proper notice is provided. Any missed appointment fees must be paid before another appointment can be scheduled.

*Please note: Health Savings Accounts generally do not cover missed appointment fees.

An appointment is considered a no-show if the patient:

• Does not arrive for the scheduled appointment without prior notice.
• Cancels or requests to reschedule without the required advance notice.
• Arrives more than 15 minutes late and the appointment must be rescheduled to protect the quality of care for all patients.

Beginning with the third no-show, the full appointment cost will be charged to the payment method on file, and prepayment will be required for future appointments.

Sudden illness or unavoidable emergencies may be considered as exceptions on a case-by-case basis by management.